Building Interpersonal Relationships

It is common for people to struggle with a definition of ‘charisma’ in relation to communication and the social sciences.

Tact and diplomacy are methods used to aid effective communication, especially during negotiation and when attempting to be persuasive or assertive.

In life as much as in work, it’s important to know how to provide feedback to others, effectively and constructively without causing offense.

Being polite means being aware of and respecting the feelings of other people.  We may not always notice politeness but we usually notice rudeness or inconsiderate behavior.

Most people want to avoid conflict and potentially stressful situations – this is human nature.

Sometimes the reason for being polite to others is to avoid hurting their feelings.  Being impolite or rude could lead to conflict, awkwardness or embarrassment – feelings that many people try to avoid when possible.

It is common for people to struggle with a definition of ‘charisma’ in relation to communication and the social sciences.

Webster's Dictionary defines empathy as intellectual or emotional identification with another.

Empathy is a term that is often misunderstood.

Rapport is a state of harmonious understanding with another individual or group that enables greater and easier communication.

Assertiveness is a skill regularly referred to in social and communication skills training